Major Insurance Company

Suppose you are one of the nation’s premier insurance providers, a Fortune 500 company with one of the best performance records in the industry. Among the segments you serve is the reinsurance business—providing insurance for insurance companies. You pride yourself on your highly skilled people, disciplined underwriting and proactive risk management.

Information is the life-blood of your business. Quality service is what sets you apart from your competition. To protect these important assets, you chose a Business Continuity solution from Cervalis.

Why did this company choose Cervalis? First, it was critical that work with customers, agents and vendors be able to continue in case of an emergency or unscheduled event. For this reason, the company decided to supplement an existing data center capability in the Eastern U.S. with a second, additional site. Cervalis’ world-class operations center, 60 miles outside of New York City in Duchess County, was considered an ideal strategic location. The 70,000 square foot facility offers tier-one data center space that provides a secure, scalable, high availability infrastructure.

Seamless Continuity of Operations

Cervalis’ alternate data center facility houses hundreds of servers that run the insurance company’s replicated operating environment. This gives the insurer the ability to seamlessly continue operations, should a failure occur at its primary site. Because the company has a dedicated area in the data center, its systems are ready to take over instantly.

Insurance companies make extensive use of statistics, and this is an area where Cervalis stands out. Its Service Level Agreement pledges to deliver 99.999 percent availability, in effect guaranteeing the customer’s operational continuity.

Cervalis has demonstrated the ability to continue operations and services under virtually any circumstances. In fact, the insurer became a Cervalis client just months after the Northeast blackout in August 2003. As a significant portion of the country remained dark, Cervalis clients were up and running continuously throughout the duration of the power outage.

A Customized Solution

Cervalis designed the alternate data center solution according to the company’s unique needs. Power, routing and other considerations were all customized to the insurer’s specifications.

Having a business continuity solution of this quality says a lot about an organization: its commitment to customers and business partners, its prudent attitude toward risk management, its high degree of discipline and its careful stewardship on behalf of shareholders.

“Because we provide insurance to other insurance companies, our services are especially important in case of an emergency, whether natural or man-made,” the company said. “The constant help and care that Cervalis provided during the project implementation was really exceptional. Cervalis’ world-class facility, skilled people and outstanding support give us the confidence that we’ll be ready to continue operations and provide service to our customers no matter what the circumstances.”